Support entitlements
Determine support level, data access and permitted remedies using account and contract context.
Rulebook for technology companies
Ship agents with the operating rules your enterprise already trusts.
Give copilots, support agents and developer automation one governed source for entitlements, security, privacy and commercial policy.
The operating reality
Fast-moving software companies accumulate policies across tickets, wikis, contracts and code. Agent behavior can diverge as each team assembles a different prompt and retrieval stack.
APIfirst decision service
CIfriendly rule lifecycle
Stackagnostic by design
The runtime compliance gate
Check the answer or action before it creates impact.
Rulebook evaluates live context against the confirmed policy and regulatory rules that apply, then returns a decision the agent must follow.
01Context
Actor, purpose, data, jurisdiction and proposed action
02Gate
Allow, deny, obligations or named human review
03Audit
Evidence, rulebook version and signed decision trace
Why the gap persists
Policies exist. Runtime compliance gates do not.
01
Agents inherit inconsistent instructions across products and teams.
02
Commercial commitments and product controls are rarely connected.
03
Policy changes are hard to test before rollout.
Rulebook in the workflow
Secure engineering
Gate releases, repository actions and exception paths against approved controls.
AI product policy
Apply data use, disclosure and human review rules consistently across models.
Potential outcomes
Make compliance a gate in the work, not a report about the work.
- A reusable policy layer across agent products
- Testable rule changes before deployment
- Stronger customer assurance and incident evidence
Questions leaders ask
Can engineers treat rules as code?
Yes. Rulebooks are versioned artifacts with testing, APIs and release workflows, while policy owners retain confirmation authority.
Does it lock us to one model?
No. Rulebook records when models are used but keeps the policy artifact and decision interface model independent.
Executive briefing
Add an auditable compliance gate to technology companies.
Bring one consequential agent workflow. We will map the governing policies and regulations, runtime gate, human authority and auditable evidence path with your team.
Request a briefing